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Reverse a payment

Learn how to reverse a payment with the Dojo API.

Use a reversal if you need to cancel a payment, for example if a customer has requested a payment to be canceled. You can reverse the full payment amount only.

Reversal scenarios​

You can reverse a payment in the following scenarios:

StatecaptureMode:AutocaptureMode:Manual
Creatednono
AuthorizedN/Ayesyes
Capturedyesyesno

*   If reversed within 7 days of the original payment date.


* * If reversed on the same calendar day as the original payment date.




info
  • Reversing a payment won't work in any other state.
  • Once the reversal time limit expires, the payment can only be refunded.
  • Payments that were captured in captureMode:Manual can only be refunded, and not reversed.

If you want to reverse a payment using the Dojo for Merchants App, see Reversing online checkout transactions.

Reverse using the Dojo API​

To reverse a payment, use the endpoint below:

POST /payment-intents/{paymentIntentId}/reversal

In your request, include:

  • paymentIntentId: This identifies the payment being reverse.

For the full API specification, see the reference.

Request example​

The next example below shows how you would reverse the payment intent pi_pT08VyWG3EC_HQB4NBVliA.

manage-payments/curl/reversal.sh
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Response example​

If your request is successful, the response will return information about the reversal.

{
  "message": "reverse for the order 3443",
  "reversalId": "rvs_g8mCx87TykeQ6BOXqxZ9NQ"
}

Cancel a reverse​

Once created, a reversal can't be canceled. You cannot reverse a reversal. You will have to create a new payment intent, instead.

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